Over the last few years, the ATO have stepped up their efforts to contact clients. The has been a large increase in the number of ATO phone calls and letters, with our clients needing a lot more support. We also strive to be there for our clients for any other queries they have, including bookkeeping, taxation or general business advice. This is an extremely valuable service that we offer and that our clients utilise and rely on.

Included is:

• Our interactions with the ATO on your behalf (excluding any audits)
• Unlimited brief (under 5 minutes) phone calls and emails

In the past we have not charged for these ad hoc calls, however with the increasing frequency that we provide this service we need to address it.

Based on preliminary discussions with clients, you rely on the ability to contact us when you have a question and understand that getting fast reliable responses is something you would pay for.

Invoicing for every phone call and email simply isn’t an option, so by implementing a fixed fee billing structure, we are able to offer a service line for “Unlimited Ad-hoc advice” that gives you the ability to call or email us whenever you have a query.

The amount that the ad-hoc advice costs will initially be kept low in appreciation for you joining us as a new client. We will also slightly tailor the amount based on how often you have contacted us.

Intersted in this service?