What you need to know:

There’s nothing you need to do to prepare for the change. You’ll still have: 

• your same details – there’s no need to set up a new myID. Your login details (including email address) and the identity strength you’ve set up on your device, and any other devices, will remain the same
• continued use – your existing app should automatically update to myID or you can manually update it from the App Store or Google Play. You can download the myID app any time once it’s available
• access to services – you can still use the app to securely access a range of government online services (find out where to use it).

When the change happens, you might see both myID and myGovID when using your app to log in to participating government online services. This won’t affect your access, and your Digital ID will remain fully functional and secure during this time.

Why the change:

The change from myGovID to myID aims to reduce the ongoing confusion between the myGovID app and myGov.

The new name for the Australian Government’s Digital ID app reflects the community’s understanding of Digital ID and demonstrates how a whole-of-government ID provider can help protect Australians from identity theft and fraud.

Avoid scams and fraudulent websites and apps

It is important to be aware of fraudulent websites, apps and phishing scams.

Scammers can make fake websites or apps that look just like myGovID or myID.

To help protect yourself:

• don’t click on suspicious links, open attachments or download any files from suspicious emails or SMS; we will never send an unsolicited SMS that contains a hyperlink
• only download the myGovID (soon myID) app from the official app stores (Google Play and the App Store). 

The Australian Government takes your security and privacy seriously, putting security measures and features in place to protect you from scams and fraud. If you suspect any suspicious activity on your myGovID, report it immediately to our support line.

Find out how myGovID protects your identity, what you can do to manage the security of your myGovID and how to stay safe online. 

Get in touch if you need any more assistance.